You must notify us by emailing us of the issue within 14 days of receiving the item.
If any of our products are faulty or damaged, we will happily replace them or offer a refund. This includes all nursery prints and baby gift boxes, hampers and nappy cakes. Unfortunately CUSTOMISED items or MADE TO ORDER items can not be returned or exchanged due to change of mind or wrong size ordered. If you would like to return a Bespoke Baby product because you have changed your mind, we will happily assist with providing a store credit for the cost of the items (excl. Upon receipt of the unwanted item, we will provide you with a credit note & discounted shipping of $5. If you would like to exchange your product that is purchased outside a sale event, you will need to return the unwanted item, in new condition, unwashed, unused, tags still on. Please choose carefully as there are no refunds, or exchanges for items purchased from our SALE / CLEARANCE section. Here at Bespoke Baby, we want all our customers to love their purchases and be 100% satisfied.īespoke Baby has a strict 14 day returns policy, from the date your parcel was received.Īll SALE / CLEARANCE ITEMS are final sales.
